Leo Team Assistance Centre

Ask, Track and Resolve with Confidence

Submit your question or grievance, receive a ticket number, track progress and continue the conversation until it is resolved.

Submit a Query Track Ticket

Unique ticket number Two-way conversation Private tracking

Support Journey4 Simple Steps

SubmitExplain your question or grievance.

Receive TicketSave the unique tracking number.

Track & ReplySee updates and continue the conversation.

ResolutionReceive the final response and status.

Grievance Cell

Direct contact details for formal support

Contact the grievance cell for unresolved, sensitive or urgent matters.

Grievance Officer

Prem Kumar

Leo Team Grievance Cell

Call Support

Office Address

Leo Team, Vastu Vihar , Samastipur , India

Monday to Saturday, 10:00 AM to 6:00 PM

Expected ResponseWe usually respond within 24–48 working hours.

Urgent SupportFor urgent matters, please call or WhatsApp the grievance cell during working hours.

Tell us how we can help

Complete the form carefully. You will receive a ticket number immediately.

Secure form

Full Name * Mobile Number * Email Address City Query Category * Priority Subject * Describe Your Query * Attach Screenshot or PDFJPG, PNG, WEBP or PDF — maximum 5 MB.

Your information is used only to review and resolve your query.

Track your support ticket

Enter your ticket number and registered mobile number.

Frequently asked questions

Quick answers to common support questions.

Use your ticket number and the same mobile number entered while submitting the query. You can see status, replies and continue the conversation.

Most queries are reviewed within 24–48 working hours. Complex grievances may require additional verification and more time.

Yes. You may attach a JPG, PNG, WEBP or PDF file when submitting or replying, subject to the upload limit shown on the form.

The ticket status is changed to Resolved. You can still review the conversation and reply if further clarification is required.